So you have a reservation at a hotel .. but when you arrived.. you are told they are fully booked. So what do you do ..?? at 9pm .. in a cold winter nite..?? You are upset of course.. and the hotel receptionist doesn’t give you much explanation. And they wouldn’t give you a room even if you have mesothelioma. So what do you do..??
As an insider who had been working in the hotel industry for 15 yrs .. I’ll have to tell you that hotels usually over booked themselves.. in hope to fill up as many rooms as they can. It’s in their way of doing business to cover the no shows. But once they have no rooms.,. they farm them out to another hotel of the same comfort but for some, they just farm them out to whatever hotel they can find room.
So where do you stand now..?? what do you do..?? If you stand firm.. not rude.. you will get either an upgrade.. or they will have to find you a room. If you refuse the hotel they provide.. they have to give you something that you are satisfied with. No hotel wants to upset their customers .. and if you are still not happy, i suggest you make an appt to speak with the General Manager .. and make sure you know the share holders names as well.